Guiding our future together
We serve our community - using their experience and knowledge to understand their needs and aspirations is vital to our capital redevelopment’s success. Feedback is very important to us. An audience member asked us to become single-use plastic-free. We did, as did many of our suppliers to make this happen. Since 2016 over 22,000 survey responses have helped to highlight issues with our building and drive our future plans. But we wanted to discover how we could really serve our community going forward. In 2017 over 2,200 people gave more invaluable feedback reinforcing the need to redevelop our building but also offering ideas for a more community focused venue - from children’s soft play and educational workshop spaces to improving disabled access. We used this information, along with extensive offline consultation (that included roadshows, user groups sessions, individual and partner organisation consultation), to develop initial plans for this ambitious redevelopment, designed for, by and with the people we’re here for. Using this award-winning team we will continue to ask those who will use and benefit most from this project what they need - whether it’s the exciting new Youth Hub, Health and Wellbeing suite, children’s soft play, public art or accessibility - people are at our heart.