Access & Facilities

Art and culture is for everyone. But if you have an impairment or a specific access requirement, often enjoying a visit to a theatre or an arts centre can be more complicated than just booking tickets and choosing what to wear.

Hynt Scheme

Hynt is a scheme that works in Wales to provide specific access information to help plan your trip. We're part of the Hynt scheme as we believe it offers the best practice in fair ticketing policy and accessibility. Cardholders are entitled to a free ticket for a personal assistant or carer.

Click here find out about eligibility or click here to apply.

Theatr Clwyd’s Customer Buggy

will be providing a regular Shuttle Service for customers who find the ramp up to our foyer space a little challenging. Running from 90 minutes before a performance and again at the end of the performance we will transport you from the car park to our accessible drop off.

Wheelchair Access

Disabled parking is available in the underground or tiered car park.

There is an accessible drop off point at the rear of the theatre. For more information please contact our Box Office Team.

Hearing Impaired

We have an induction loop system in all our venues and regular captioned performances where the words will appear on a screen in the auditorium so that people with a hearing loss can understand fully.

For help booking the best seats to view captions contact the Box Office.

We have a text message facility for customers who are deaf, or have a hearing impairment to reserve tickets - the number is 07707 098902

Visually Impaired

Audio Description is a commentary that describes body language, expressions and movements, making the performance clear through sound.

For theatre shows a free ‘touch tour’ of the stage is available 1 hour pre-show to visit the set, meet the actors, feel the props and costumes and enhance your enjoyment.

Our season brochure is available in both large print and braille - contact Box Office to request.

Relaxed Shows

Relaxed shows are for adults and children with Autism, Alzheimer’s, Dementia, Learning Disabilities and Sensory and Communication Disorders.

The show is adjusted to make the experience less stressful and more enjoyable

Changes may include: the theatre being lighter than usual, volume reduction, fewer special effects, script adjustments, easy access in and out of the theatre during the show and a chill-out area.