Are you passionate about live events, customer service, and making every audience experience unforgettable? We’re looking for enthusiastic and reliable Performance Attendants to join our team.

Contract Type - Permanent

Hours:

2 roles - 20 hours per week

1 role - 16 hours per week

The Role

Job Purpose

To welcome all visitors to Theatr Clwyd ensuring they feel welcome and are safe at all times, delivering first class customer service at all times.

Key Responsibilities

General

• To usher events and activities at Theatr Clwyd and on occasion offsite, giving directions, knowledgeable advice, checking and scanning tickets and carrying out emergency procedures when required.
• To lead and support the Volunteer Ushers on shift

Customer Service

• Provide a warm approachable welcome and aim to provide a service that exceeds the expectations of our visitors.
• Be well informed of Theatr Clwyd policies and procedures, facilities and events to be able to provide a knowledgeable service.

Ushering

• Check and scan tickets and ensure only valid ticket holders gain admittance to the defined areas.
• Be familiar with the varying access requirements people may have; providing reasonable assistance and ensuring their experience is as inclusive as possible.

Safety and security

• Complete regular checks on emergency exit & routes to ensure they are free from obstructions
• Identify, act on or report on risks that might arise before, during and after shows/events.

Sales

• Sell ice cream, programmes and any other items as required, keeping sales areas, as well as stock room areas, tidy.

Other

• Undertake reasonable administration work when required.

The Person

Essential

• Commitment to and proven experience of providing excellent customer service to a wide demographic.
• A commitment to providing an inclusive environment to colleagues and visitors.
• Confident in selling and able to accurately reconcile takings and stock.
• Excellent verbal communication skills.
• Able to use technology such as point of sale software, ticket scanners and communicate via video calling. Willing to learn new technologies as these are implemented.
• Well-presented, organised, with an eye for detail, excellent time keeping and a record of being reliable.
• Ability to keep calm under pressure.