Purpose Of The Role
The Front of House Assistant works to support the operational team to effectively run the food, beverage and retail outlets as a customer-focused proactive operation which maximises the service, presentation, profitability and ongoing development of the theatre’s bar, catering and retail operation.
Theatr Clwyd is a cultural hub, producing world-class theatre in the hills of North Wales. Since 1976 we have been serving our communities and delivering the highest quality theatre and arts experience for the people of North Wales and beyond.
Our mission is increasingly important to us in all that we do.
To make the world a happier place, one moment at a time.
We are fortunate enough to be one of very few theatres in the UK to build sets, make costumes, paint scenery and create props inhouse. These essential theatre making skills ensure that we can push theatrical boundaries to create stunning shows from the seed of a writer’s imagination. Since 2018 this has been recognised by the theatre industry with awards from UK Theatre, The Stage and the Olivier’s.
The development of theatre makers in our community is key to sustaining Wales and the UK’s cultural sector. We have spaces for writers and companies dovetailed with technical apprenticeships and trainee directors to create a building which supports emerging creatives in developing artistic excellence.
We use our skills to underpin social transformation in our communities. We creatively address social and educational challenges such as youth justice while bridging social and economic divides. We recognise the immediate impact and long term benefits the arts can provide to aid psychological and physical wellbeing. We collaborate with Wales’ largest NHS health board and local social services to meet the challenges facing health and social care by supporting our communities.
We have a recent annual turnover of around £7m and are funded by a combination of Arts Council Wales, Flintshire County Council, box office ticket sales, commercial income and fundraising from individuals, trusts and foundations and corporate sponsorship.
Hours: 18 hours per week
Salary Range: £18,020 pro rata
Responsible to: Operations Manager
Responsible for: N/A
Closing Date: Friday 24th September 2021
Duties and Responsibilities
- In accordance with Theatr Clwyd’s procedures and policies contribute to the efficient running of the food, drink and retail operation which includes a Café, Bars & Retail/Merchandise Outlets
- To maintain the highest standards of service and customer care whilst being a visible and accessible Front of House assistant to guests throughout the theatre, in order to foster good relations and to provide support, advice and assistance whilst ensuring excellent service standards are met.
- Taking reservations and dealing with general customer enquiries over the telephone and face to face.
- Greeting and serving customers
- Operating the till and handling cash takings within appropriate procedures.
- Clearing and cleaning tables plus general cleaning of service and kitchen areas.
- Removing rubbish, bagging and taking to appropriate receptacles.
- Occasionally serving food at functions
- Preparing for functions – including setting up furniture and laying tables etc
- To ensure adequate stock levels are maintained at sales points, to include stock rotation.
- To help maintain up-to-date and accurate stock control records by recording wastage and breakages.
- To represent and positively promote the organisation at all levels.
- To undertake other duties as may be reasonably required by the Operations Co-ordinator, Operations Manager or Director of Operations.
- Experience of working in a customer focused role in a similar environment
- Ability to deliver high-quality customer service and the ability to interact with customers in a professional, courteous and positive manner.
- Ability to follow instructions and carry out delegated tasks accurately effectively and within given time frames.
- Ability to learn and understand basic food hygiene rules and Health and Safety guidelines.
- Ability to create a welcoming environment for a diverse range of building users.
- Willingness to work flexible hours including evenings, weekends and holidays.
- Strong numeracy and cash-handling skills.
- Written and spoken Welsh.
- Experience of working in a restaurant or a bar with a food operation.
- Health and Safety and/or First Aid training.
- Full clean driving licence.
- Keen interest in theatre and the arts.
The Operations Department at Theatr Clwyd is responsible for the logistical functioning of the building. At its core is promoting and maintaining an excellent audience experience and ensuring that Theatr Clwyd is a welcoming and safe environment for the public, visiting artists and for staff.