Booking Tickets

theatr-clwyd

It’s simple to book for all our events on our website or with our friendly box office team.

In Person
Why not pop to the theatre, buy your tickets and browse the shop? Open Mon to Sat from 9am to 8pm. Busy periods tend to be between 6:30pm and 7:45pm.

By Phone
Our phone line (01352 701521) is open from 10am to 7:55pm. Busy periods tend to be 10am to 11am and between 6:30pm and 7:45pm.

Online
You can book online on this website. Simply find the show you want to see, scroll to the bottom of the page to select the performance and our box office system will guide you through the process!

By E-mail
Got an enquiry about your booking? Drop us an e-mail at boxoffice@theatrclwyd.com and we’ll answer it as quickly as possible!

On Facebook and Twitter
Athough we can’t take bookings via Facebook and Twitter we can answer questions and offer limited out-of-hours support.

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Seating Plan
Most of our shows have reserved seating. When you book online you can, for these shows select a seat.
Click here to see our general seating plan for the Anthony Hopkins Theatre and Cinema.

Reserving Your Seats
Not 100% sure on the group size? Need to double check the date? We can reserve tickets* without payment for three days.

Group Bookings
Bringing a large group? Not sure where to sit? Want to make sure you get the best available price? Our team is really experienced in managing large group bookings to ensure you visit is as stress-free as possible.  Invoice payments and extended payment periods may also be available. Ring 01352 701521 to make your booking.

Exchanges
Up to 24 hours before a performance starts tickets can be exchanged for another performance (£1 fee per ticket). This is subject to availability.

Refunds
Tickets cannot be refunded after purchase unless the performance is cancelled or rescheduled or there is a material change to the programme or event. In circumstances where refunds are to be given, the refund will equal the face value of the ticket plus any per ticket booking fee. Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. It is your responsibility to check whether an event has been cancelled or rescheduled and the date and time of any re-scheduled event.

Returns & Resales
Unwanted tickets can be returned to our Box Office for re-sale. Returned tickets are only offered for re sale once the performance is sold out. Customers will receive a refund or a credit for the value of any tickets re-sold. A £1 per ticket re-sale fee will apply. No refund/credit will be given for any tickets not re-sold.

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Gift Vouchers
Why not give your friend or loved one the gift of theatre? Our Gift Vouchers can be redeemed against any production or screening and are valid for 2 years from the date of purchase. Click here for more information.

Open Dress Rehearsals
For Theatr Clwyd productions** we have an Open Dress rehearsal the day before the production opens officially. These performances are the first chance to see the amazing work that has been created and an opportunity for us to hone the show in front of a live, supportive audience. Tickets are much cheaper for these performances (currently £5) and sell-out fast. They can be booked online or with our box office team.

Low Cost Tickets for Under 30s
If you are under 30 you can get tickets for Theatr Clwyd productions** for just £5 for select performances. They tend to be available for the first 3 – 5 performances of our own productions and are a great way to see amazing theatre at a lower price. They can be booked online or with our box office team.

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Need a brochure?
Due to the cost of printing and postage we are unable to send everyone a season brochure. Season brochures are sent to those who do not receive our e-mail bulletins who have visited in the previous 18 months. Monthly film brochures are sent to those who do not receive our e-mail bulletins who have visited in the previous 4 months. If you would like a printed version sending to you please drop our box office a call and they’ll happily pop one in the post for you!

Contact Us
By phone: 01352 701521
By e-mail: boxoffice@theatrclwyd.com

*For non-sold out shows only.
**Excludes Pantomime