Art and culture is for everyone. But if you have an impairment or a specific access requirement, often enjoying a visit to us can be more complicated than just booking tickets and choosing what to wear. Below is our basic information about what we can do to make your visit more enjoyable and relaxing. If there is something missing or an area you’d like to know more about please contact our box office (01352 701521 or email@example.com) and we’ll update this page and get you the information you need. Thank you.
HYNT Membership Card Scheme
Hynt is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent. It’s also a resource for anyone who needs specific access information to plan a trip to the theatre. We are part of the Hynt scheme as we believe it offers our customers the very best practice in fair ticketing policy and accessibility.
Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme. Click here find out whether you or the person you care for are eligible for a card or click here to apply.
www.hynt.co.uk provides a range of useful information and guidance on the scheme and how it works. It’s also a resource for anyone interested in information or news around access and the arts. The site features listings of all accessible performances as well as providing up to date venue information to help you plan your visit. We will be happy to talk you through the scheme and our part in it. If you would like to speak to a member of Theatr Clwyd staff, please contact 01352 701521
Theatr Clwyd is accessible to wheelchair users via a ramp and touch pad door at the main entrance. There is a lift to all floors, with accessible toilet facilities on the ground and first floor. Wheelchair spaces are available in all our venues and should be booked via the box office by phone or in person. The tunnel linking the covered car park and the theatre is not wheelchair accessible.
During Captioned performances (by Stagetext) the words will appear on screen positioned in the auditorium at the same time as the actors speak so that people with a hearing loss can understand fully. For the best seats to view Captions please contact the Box Office on 01352 701521, or firstname.lastname@example.org.
Described Performances are provided for most Theatr Clwyd productions. Audio Description is a commentary that describes body language, expressions and movements, making the performance clear through sound. A ‘touch tour’ of the stage is available before the performance starts
Audio description and soft subtitling are provided where available from the distributors. Screenings with this facility will generally be on Saturday afternoons and Tuesday evenings. Please check with the Box Office on 01352 701521.
Our Relaxed Performances are for adults and children with Autism, Alzheimer’s, Dementia, Learning Disabilities and Sensory and Communication Disorders. These performances are adjusted to make the experience less stressful and more enjoyable.
Typically changes will include:
- House Lights not being lowered as much as usual
- Volume reduction
- Removal of some special effects
- Adjustments to the script
- No restriction on coming and going during the performance
- A designated chill-out area/room
Tickets are priced at £15 (concessions available). To book please call our Box Office on 01352 701521. Please note that to ensure these tickets are used only by theatregoers who require a Relaxed Performance they will not be available via online sales.
For more information please contact Angharad Madog (email@example.com)