Complaints, Compliments & Comments

It is important to us that every member of the Theatr Clwyd audience, company and communities feels safe, valued and respected when engaging with the theatre. If we have not lived up to your expectations in achieving this please do let us know. We are always happy to receive comments, feedback and suggestions.

What to do if you have a complaint

We would always suggest that where possible you speak to a member of staff about a complaint at the theatre at the time either in person or over the phone. It is often the case that we are able to resolve most issues before they have an impact on your experience with the theatre and it helps us to improve upon our service immediately if required.

If you feel that we were unable to resolve the issue then please do get in touch with Sam Freeman, Director Of Marketing, sam.freeman@theatrclwyd.com on the details below so we can look in to the matter further.

What happens next?

We will acknowledge all complaints within five working days and aim to provide a full response within ten working days of acknowledgment of your complaint.

What if we have failed to resolve the complaint?

If you feel Theatr Clwyd has failed to address or resolve your complaint to your satisfaction through this complaints procedure you can contact one of the following:

• Flintshire Council Customer Services
• Public Services Ombudsman
• Welsh Language Commissioner
• Fundraising Regulator
• Information Commissioners Office

Your personal information

By using our complaints procedure, you are agreeing that we can use personal data you send us to complete processes required to address your complaint.