Terms & Conditions

Conditions of Sale

No money or fees refunded.
The management reserves the right to refuse admission and, if necessary, change the programme without notification.
The use of cameras or recording equipment is strictly forbidden.
Latecomers will not be admitted until a suitable break in the performance before taking their seats.
Information supplied may be used for registered purposes under the terms of the Data Protection Act 1998.If you do not wish to have your details used please notify the box office.

Exchanges & Re-Sales

Up to 24 hours before a performance will begin, tickets can be exchanged for another performance of the same production (£1 fee per ticket). This is at the management’s discretion and subject to availability.

Re-Sales – Unwanted tickets can be returned to Box Office for Re-Sale. Returned tickets are only offered for re sale once the performance is Sold Out. Customers will receive a Refund or a Credit for the value of any tickets re-sold. A £1 per ticket re-sale fee will apply.(No refund/credit will be given for any tickets not re-sold)

Film Multibuy

Save up to 25% with our new Film Multibuy offer. From 1st January 2016 book 3 different films and save 15%, book 4 and save 20%, book 5 and save 25%.

Films must be booked in the same transaction for discount to apply.

(Excludes Met Opera and Live Screenings).

This offer is subject to availability and may be withdrawn at any time at the discretion of Theatr Clwyd.

This offer cannot be used in conjunction with any other promotion.