Beauty and the Beast postponed

It’s with great sadness that we’re having to postpone our 2020/21 pantomime, Beauty and the Beast.

We desperately wanted to do the show this year - we’ve assembled our fabulous cast, and our teams who build the set and make the costumes right here in Flintshire are deep in the process of designing and planning the show. We’re gutted that we can’t share all this work with you this year as planned.

Our extended closure has made this year financially tough, and whilst we believe we can survive, we can’t afford to take any risks that might jeopardise our theatre, the work we do with and for our communities, and pantomimes in the years to come. The size and costs of producing and running a large-scale show like our panto mean that any symptoms or illness in the company and the subsequent 14 days of isolation for the team could put the theatre in real financial jeopardy. With no insurance available for theatres right now, we cannot risk our future, or that of the 140 employees whose livelihoods we are responsible for.

We know that this is a huge disappointment for all of us but rock ‘n’ roll panto will return. And before then, we’re working to bring live performance back to our hillside with some light touch events over the next few months (please look out for news). We hope to see you as soon as we can.

All our very best wishes,

Tamara (Artistic Director) & Liam (Executive Director)


Refunds and Exchanges

We will be staging Beauty and the Beast in 2021/22 instead. Over the next weeks our teams will get in touch with you via e-mail to give you the following options:

  • Transferring your current tickets to the same seats for the equivalent performance next year
  • A credit note with Theatr Clwyd for the purchase of future tickets
  • Donating the full or partial value of your tickets to support the theatre
  • A full refund back to your payment card

Our Box Office team is currently working remotely and on reduced hours so rather than calling us, please wait to be contacted within the next 10 working days.


FAQs

Should I ring the box office?
No. At the moment, due to Covid-19, we have a smaller box office team. We’ll be getting in touch with everyone via e-mail (or if you don’t have e-mail then by phone).

If you’ve not heard from us by Monday 10th August then please drop an e-mail to tickets@theatrclwyd.com

I have tickets, what are my options?

When we get in touch you’ll be given the following options:

  • Transferring your current tickets to the same seats for the equivalent performance next year
  • A credit note with Theatr Clwyd for the purchase of future tickets
  • Donating the full or partial value of your tickets to support the theatre
  • A full refund back to your payment card

Why has the pantomime been cancelled?
Our extended closure has made this year financially tough, and whilst we believe we can survive, we can’t afford to take any risks that might jeopardise our theatre, the work we do with and for our communities, and pantomimes in the years to come. The size and costs of producing and running a large-scale show like our panto mean that any symptoms or illness in the company and the subsequent 14 days of isolation for the team could put the theatre in real financial jeopardy. With no insurance available for theatres right now, we cannot risk our future, or that of the 140 employees whose livelihoods we are responsible for.

Will there be anything in the pantomime’s place?

We are currently looking at a few low-risk options to make sure that there are some Christmas festivities at the theatre.

If I’ve reserved my tickets what happens?

Our box office will get in touch and you’ll be able to transfer your reservation to next years show with an amended date to pay for your tickets by.

I’ve not bought ticket yet, when can I buy them for next year’s show?

Tickets for the 2021/22 production of Beauty and the Beast will go on sale later in early 2021 for those who have not currently purchased or reserved tickets.

Coronavirus has been around for a few months, why has this decision been made now?

We love panto. Our audience love panto. The pandemic has been particularly challenging for long, medium and even short-term planning. In March we felt confident that panto would be fine, but as time progressed and the situation unfolded we started to do detailed risk assessments and financial modelling to examine the viability of the pantomime. That modelling takes time, and with each government announcement has changed. It’s only very recently we’ve reached the sad, and gutting conclusion that the risk of going ahead with the pantomime is too great. We want panto back but not at the cost of losing the organisation.

Can I move my tickets to any performance next year?

Not at the moment – the process of moving audiences is a huge job – while we’re able to transfer people to the equivalent performance next year we can’t change beyond that. However… If you’d need to change the date of when you’re coming to see the show then we’d recommend keeping your money on credit with us which can then be used on future purchases of panto tickets.